Refund policy

Last updated: September 16, 2026

30-day returns

You can request a return within 30 calendar days after delivery. Contact support@tryluvano.co with your order number before sending anything back. We will provide return instructions and the return address. Please send the return within 14 days of receiving those instructions.

For change-of-mind returns, prints must be unused and undamaged, and securely packed. You pay return postage. We refund the returned product price; the original shipping charge is not refunded for change-of-mind returns. There is no restocking fee.

Damaged, incorrect or missing orders

Contact us promptly if your print arrives damaged, the wrong item is delivered or the parcel is missing. Photos help us resolve damage or item errors, where reasonably available. We will offer a replacement or refund, and cover necessary return postage for an incorrect or defective item. If the entire order is refunded for our error or non-delivery, we also refund the original shipping charge.

Refunds and cancellations

Approved return refunds are issued to the original payment method within 5 business days after we receive and inspect the return. Your bank may take an additional 5–10 business days to show the credit. Contact us if it has not appeared after that period.

You may cancel for a full refund before dispatch by contacting support@tryluvano.co. Once dispatched, our return process applies. These terms do not limit any rights that cannot be excluded under applicable law.

Luvano is operated by JESSMORRISBOOKS LLC, 2518 Woodland Ct, Jeffersonville, IN 47130, United States.

Email: support@tryluvano.co
Phone: +1 (551) 273-2773